Avis Car Rental

Absolutely HORRIBLE service! Only giving one star because I have to. Went down to Wichita Falls for a weekend visit with family and PREPAID to rent a car. Go to pick it up and they say they have to swipe my card even though I’ve prepaid. Well their card machine won’t accept my card, so I try my credit card and it won’t accept that either. I call my bank to see what the problem is and my bank says that AVIS isn’t even running my cards. The lead behind the counter, Kachi, says that He can do nothing and I’m stuck. He suggested I cancel my reservation and try again but that I’ll need to call their corporate line to do so. Kachi gives me he corporate number to call. I call the corporate number and they tell me they’re going to charge me $150 to cancel the reservation that I COULDN'T use because of THEIR system! I’m on hold for 45 minutes before speaking to a supervisor named John about cancelling my current reservation without the surcharge and he tells me that He’ll cancel the whole thing and waive the cancellation fee. VERY long process overall and I left wishing I had never bothered to do business with them.