Very unimpressed with everything. I went here this past Saturday and had an appointment at 1pm (for which I never got a confirmation) in search of bridesmaid dresses. We got started with an associate whose name I don't know...i don't even think she formally introduced herself.
She began by handing us this huge binder with bridesmaid dresses and a sheet of tiny little swatches (We weren't given the option to walk around and see what they had on the rack). She told me to point out dresses I liked and she'd let me know if they had it for me to look at. Literally every single dress I liked they did not have in stock. NOT ONE. Her explanation was "well we can't keep every single dress in stock, and most of what we did have, We sold."
In addition to having a pitiful selection of dresses, they carried NOTHING in my maids size. Our helper lady was very unapologetic for carrying such limited sizes, she simply said "well she can just try it on and I can pin it back"....i understand that would be fine for the occasional dress that she wanted to try on, but every single dress was a minimum of 6 sizes too big. Then, my maid of honor tried on one of those convertible dresses where it has extra material on the dress and you can make it a halter, or one shoulder, or tie it into sleeves etc. So my MOH is wearing it and we asked our consultant to show us how to make sleeves out of the extra material and she goes "oh I don't know how to do that, and I'm not using today to learn". Very rude, very cold, very unwelcoming. She made us feel like we were bothering her by our simple requests and did not find a solution for us...she simply shrugged it off and was not nice about it either.
I highly suggest they take the word 'bridal' out of their name and leave it Jill's Fashion. I also recommend they better train their staff on being more welcoming and courteous and making the bride and her party feel special, instead of feeling like we were a burden to her.
In a nutshell, brides go elsewhere. We went to Davids Bridal after this and the difference is night and day. Their staff was sooo helpful and welcoming and their selection and prices are so much better. Do not waste your time at Jill's.
All USA
Very unimpressed with everything. I went here this past Saturday and had an appointment at 1pm (for which I never got a confirmation) in search of bridesmaid dresses. We got started with an associate whose name I don't know...i don't even think she formally introduced herself. She began by handing us this huge binder with bridesmaid dresses and a sheet of tiny little swatches (We weren't given the option to walk around and see what they had on the rack). She told me to point out dresses I liked and she'd let me know if they had it for me to look at. Literally every single dress I liked they did not have in stock. NOT ONE. Her explanation was "well we can't keep every single dress in stock, and most of what we did have, We sold." In addition to having a pitiful selection of dresses, they carried NOTHING in my maids size. Our helper lady was very unapologetic for carrying such limited sizes, she simply said "well she can just try it on and I can pin it back"....i understand that would be fine for the occasional dress that she wanted to try on, but every single dress was a minimum of 6 sizes too big. Then, my maid of honor tried on one of those convertible dresses where it has extra material on the dress and you can make it a halter, or one shoulder, or tie it into sleeves etc. So my MOH is wearing it and we asked our consultant to show us how to make sleeves out of the extra material and she goes "oh I don't know how to do that, and I'm not using today to learn". Very rude, very cold, very unwelcoming. She made us feel like we were bothering her by our simple requests and did not find a solution for us...she simply shrugged it off and was not nice about it either. I highly suggest they take the word 'bridal' out of their name and leave it Jill's Fashion. I also recommend they better train their staff on being more welcoming and courteous and making the bride and her party feel special, instead of feeling like we were a burden to her. In a nutshell, brides go elsewhere. We went to Davids Bridal after this and the difference is night and day. Their staff was sooo helpful and welcoming and their selection and prices are so much better. Do not waste your time at Jill's.