Metro Midtown

I agree with everything Thomas Adams says in his review. I had the same negative experience with the tow company, actually towed me THE DAY I MOVED IN.... The proximity to the bars and highways combined with the price per square foot was the reason we moved in, now I understand why it was so low. When I first moved in to the "upgraded" unit I currently live in we had many problems including the dryer being completely stained with a gross black sticky substance and the fridge leaking water onto the shelves (still broken after 3 service trips), just to name a couple big ones. The primary issue i have at this point is Management. This location recently hired a new Manager last summer and I was optimistic that she would be a huge help to improve some issues around the complex. While my first impressions were good, my most recent interaction was unlike any professional conversation i have ever had. I had a guest parked in our guest parking section on the rooftop of the garage when in the middle of a Sunday afternoon his back window was broken out and valuables stolen. Later that day after we saw what happened I immediately called our new security "Justice Patrol Services" who did not answer. I walked up and down the parking garage shouting "security?" for a half hour nothing.. I finally was able to google a call center for the complex who put me in touch with an off duty police officer who lives in the complex. He was very helpful but told me that there is no security on duty at all during certain times of day and that the cameras don't even work. I went to speak with the manager the next day to bring this to her attention. I started off by telling her what had happened then said we are upset that there was no security on duty and that we had expected the parking garage to be a safe and protected place to park every single day. I was told that was a wrong expectation. I was then AGGRESSIVELY lectured about how security is not their problem and it is my own responsibility; she even went so far as to suggest carrying around a concealed firearm. "This is Houston you should know not to have valuable in your car," she said... It should be common sense that as the representative of the complex you should be listening to and fighting for the problems that residents (CUSTOMERS) are having. This complex has the opposite mentality and thinks of the residents in a more of an adversarial view than an empathetic one. There is a major security problem here and this was not the only instance i was upset at the lack of security measures. If you don't care about the possibility of someone breaking into your car or apartment, putting up with management that is more interested in covering their own asses and bottom line than making sure the residents get taken care of, and old beat down units that have been used for party pads for nearly a decade then this is the place for you. If not, there are plenty of other places to live around midtown. YOU HAVE BEEN WARNED!