Exceptionally poor customer service, which is what we've come to expect when large franchises purchase local companies. I've been trying to get my daughter's car fixed at this place for a month. Unfortunately we don't have many options out here. I've had to reschedule from the national website because their phones are usually nonoperational. Both times they've extended the wait time - just for a drop off. One time a guy denied speaking to me about my car. I would highly recommend taking your car elsewhere. This place isn't the small collision shop with great customer service it once was....
UPDATE: I actually was dumb enough to try taking the car back in to these people. Even after I told them my deadline, today they can't "guarantee" it would be done in 10 days. Mind you, I waited 6 weeks for an appointment. Spend the money and drive into San Antonio. You'll get substantially better service and people who actually want to do the job.
All USA
Exceptionally poor customer service, which is what we've come to expect when large franchises purchase local companies. I've been trying to get my daughter's car fixed at this place for a month. Unfortunately we don't have many options out here. I've had to reschedule from the national website because their phones are usually nonoperational. Both times they've extended the wait time - just for a drop off. One time a guy denied speaking to me about my car. I would highly recommend taking your car elsewhere. This place isn't the small collision shop with great customer service it once was.... UPDATE: I actually was dumb enough to try taking the car back in to these people. Even after I told them my deadline, today they can't "guarantee" it would be done in 10 days. Mind you, I waited 6 weeks for an appointment. Spend the money and drive into San Antonio. You'll get substantially better service and people who actually want to do the job.