The UPS Store

Great customer service! I had shipped a secret gift to my brother in the DFW area for him to bring to our family reunion. It was delivered quickly, but no one was at home to receive it, so it returned to a UPS office for 2-3 weeks waiting to be picked up. By the time we realized the package was waiting at the store, it looked like it was too late. The online package tracking feature showed that the package had been shipped back to the supplier and we wouldn't have what we needed for our family reunion this weekend. I frantically called multiple UPS stores trying to figure out exactly where the package was and whether it could still be intercepted. This store went above and beyond in helping me track down the package both in the electronic system and then--when that didn't get results--suggesting next steps, locating the package by hand, and actively giving me a call back to let me know it had been found. All the while being super positive, patient, and treating this with the urgency that they would for their own family. So thankful to have this store in our corner this morning! Thanks so much for your help!!